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Privacy Policy
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Because we value you as our customer, we want to address any privacy concerns you may have. To that end, we have set forth
our privacy policy for handling the information you share with us online and through any documentation submitted as part of
a real estate transaction with Ebby Halliday Real Estate, Inc. We want your decision to do business with us to be an informed
one. We have adopted this Privacy Policy to explain what information may be collected when you utilize our applications and
services, how we use this information, and under what circumstances we may disclose the information to affiliates and third
parties. You should review this Privacy Policy frequently, as it may change from time to time without notice. Any changes will
be effective immediately upon the posting of the revised Privacy Policy.
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1. COLLECTING INFORMATION
When you visit our consumer applications or purchase and/or sell real estate with Ebby Halliday Real Estate, Inc. we may
collect information about you that you share with us. We typically collect two kinds of information about you through our
applications and real estate services: (a) information that you provide that personally identifies you; and (b) information that
does not personally identify you, which we automatically collect when you visit our applications or that you provide to us.
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A. PERSONALLY IDENTIFIABLE INFORMATION
This identification information may include, but is not limited to, your name, physical address, email address,
telephone, mobile and fax numbers, details of your real estate, lending, title and insurance needs and references, and
other details of your life (“Personal Information”).
B. NON-PERSONALLY IDENTIFIABLE INFORMATION
Our definition of non-personally identifiable information is any information that does not personally identify you
(“Non-PII”). Non-PII can include certain personally identifiable information that has been de-identified; that is,
information that has been rendered anonymous by a de-identification process. We obtain Non-PII about you from
information that you affirmatively provide to us, either separately or together with your personally identifiable
information. We also automatically collect certain Non-PII from you when you access any applications. This
information can include, among other things, IP addresses, the type of browser you are using, the third-party
website from which your visit originated, the operating system you are using, the domain name of your Internet
service provider, the search terms you use on our applications, the specific web pages you visit, the duration and
frequency of your visits, and location information.
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C. COOKIES, WEB BEACONS & OTHER TRACKING TECHNOLOGIES
As you may be aware, it is a common practice that when you visit our consumer applications, we may collect data
through the use of cookies, web beacons or other tracking technologies (i.e. small text files placed on your computer
by consumer applications), web server logs, and other web tools. This technology allows us to customize your online
experience as well as track your use of our system so that we can improve your experience. The tracking data we
collect may include, but is not limited to, the date, time and location of your visit, the time you spend, the web
pages you view, the other consumer applications you visit, your search queries, and basic information about your
computer, such as your Internet Protocol (“IP”) address, your domain name, your browser type, and the name of your
internet service provider. By continuing to browse our site, you are agreeing to our use of cookies. Most web browsers
automatically accept cookies, but will also provide controls that allow you to block or delete them. Instructions for
blocking or deleting cookies are generally available in your browser’s privacy or help documentation. If you choose
to delete cookies, some settings and preferences controlled by those cookies, including advertising preferences, will be
deleted and may need to be recreated. You may deactivate cookies if you do not want your browsing to be tracked.
When visiting our consumer-facing applications, you may be directed, through hyperlinks, to other consumer
applications that are beyond our control. This Privacy Policy does not cover the collection of information by those
other companies and consumer applications. Although we encourage third parties to provide their own privacy
policies, we are not responsible for their activities, such as how they handle the information they collect online.
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2. HOW WE USE & SHARE INFORMATION COLLECTED
A. PERSONAL INFORMATION
We primarily use the identification information you voluntarily share with us to:
Customize your online and/or real estate transaction experiences and to carry out your online requests;
Tell you about our products, services and other offerings;
Contact you for a variety of reasons, such as providing you promotional or marketing information for our products
or those of our affiliated companies;
Communicate with you about your real estate transaction;
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In certain instances, we may also share your personally identifiable information with our third-party vendors
and marketing partners that, among other activities: perform functions on our behalf (or on behalf of our
affiliated companies); administer our offerings; provide us marketing or promotional assistance; analyze our
data; assist us with customer service; and offer other services and products that may be relevant to the purchase
or sale of real estate. Our vendors agree to use this information, and we share information with them, only to
carry out our requests;
On occasion, we use your identification information to validate your identity;
As for usage tracking data, we primarily use that information to operate and improve our consumer applications,
and to further our marketing efforts.
You may opt-out from receiving future promotional or marketing information from us, our affiliated companies, and
our third-party vendors, or direct that we not share your information with any affiliated companies or third-party
vendors, as set forth below in Section 7. Except as provided in this Privacy Policy, our Terms of Use, or as set forth
when you submit the information, your personally identifiable information will not be sold to any third parties or
used in any manner outside the scope of this Privacy Policy without your prior approval. We further reserve the
right to disclose your information under limited circumstances, such as to cooperate with law enforcement or judicial
authorities as required by law or legal process, to protect our own legal rights, or to protect the public good.
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B. NON-PII
We use Non-PII in a variety of ways, including to:
Help analyze site traffic, understand customer needs and trends;
Carry out targeted promotional activities;
Improve our services and offerings.
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We may use your Non-PII by itself or aggregate it with information we have obtained from others. We may share your
Non-PII with our affiliated companies and third parties to achieve these objectives and others, but remember that
aggregate information is anonymous information that does not personally identify you.
Whenever you are online or on our applications, you run the risk that the information you provide will fall into the
wrong hands. Although we implement and maintain commercially reasonable security procedures and practices
to safeguard your privacy, we cannot guarantee the security of any information you provide to us. We accept no
responsibility or liability for the activities of third parties. By using our consumer applications and applications, you
agree to our Terms of Use.
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3. UPDATING INFORMATION
If you would like to review the information about you that we have collected through our consumer applications, or to change
that information, you can make that request by following the procedure indicated below in Section 7. We may require that you
verify your identity before we process your request.
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4. PROCESSING LOCATION
We process your personal information in the United States. For users located outside of the United States, please see Sections
10 and 11 titled International Users and European Union Residents and General Data Protection Regulation Information for
more detailed information.
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5. ANTI-FRAUD DISCLOSURE
Electronic communications such as email, text messages and social media messaging, are neither secure nor confidential.
While Ebby Halliday Real Estate, Inc. has adopted policies and procedures to aid in avoiding fraud, even the best security
protections can still be bypassed by unauthorized parties. Ebby Halliday Real Estate, Inc. will never send you any electronic
communication with instructions to transfer funds or to provide nonpublic personal information, such as credit card or debit
numbers or bank account and/or routing numbers.
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YOU SHOULD NEVER TRANSMIT NONPUBLIC PERSONAL INFORMATION, SUCH AS CREDIT OR DEBIT
CARD NUMBERS OR BANK ACCOUNT OR ROUTING NUMBERS, BY EMAIL OR OTHER UNSECURED
ELECTRONIC COMMUNICATION. EMAILS ATTEMPTING TO INDUCE FRAUDULENT WIRE TRANSFERS
ARE COMMON AND MAY APPEAR TO COME FROM A TRUSTED SOURCE.
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If you receive any electronic communication directing you to transfer funds or provide nonpublic personal information, EVEN
IF THAT ELECTRONIC COMMUNICATION APPEARS TO BE FROM Ebby Halliday Real Estate, Inc. or its affiliates,
do not respond to it and immediately contact your real estate agent or title closer. Such requests, even if they may otherwise
appear to be from Ebby Halliday Real Estate, Inc., are likely part of a scheme to defraud you by stealing funds from you or
using your identity to commit a crime.
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To notify Ebby Halliday Real Estate, Inc. of suspected fraud related to your real estate transaction, send an
email to privacy@ebby.com.
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6. UPDATING OUR PRIVACY POLICY
We may, from time to time, change our Privacy Policy. We will notify you of any changes by posting our updated Privacy Policy
on our consumer applications and inserting a new “Effective Date.”
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7. CONTACTING & OPT-OUT INFORMATION
You may contact us as at privacy@ebby.com if: (a) you have questions or comments about our Privacy Policy; (b) wish
to make corrections to any personally identifiable information you have provided; (c) want to opt-out from receiving future
commercial correspondence, including emails, from us, our affiliated companies or third parties; or (d) wish to withdraw your
consent to sharing your personally identifiable information with others.
We will respond to your request and, if applicable and appropriate, make the requested change in our active databases as soon
as reasonably practicable. Please note that requests may take up to 30 days and we may not be able to fulfill certain requests
while allowing you access to certain benefits and features of our services.
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8. EFFECTIVE DATE & CONTACT INFORMATION
This Privacy Policy is effective as of 10/01/2021. Our company can be reached at:
Address: 5560 Tennyson Pkwy Suite 100, Plano, TX 75024
Telephone Number: 972.980.6600
Facsimile Number: 972.980.0416
Email Address: privacy@ebby.com
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9. CALIFORNIA PRIVACY RIGHTS
Under California law, California residents have the right to request in writing from businesses with whom they have an
established business relationship (1) a list of categories of personal information, such as name, address, e-mail address, and the
type of services provided to the customer, that a business has disclosed to third parties [including affiliates that are separate
legal entities] during the immediately preceding calendar year for the third parties’ direct marketing purposes and (2) the
names and addresses of all such third parties.
To request the above information please contact us by writing to privacy@ebby.com.
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10. INTERNATIONAL USERS
Our consumer applications are hosted by servers in the United States. If you are located outside of the United States, your
personal information may be transferred to the United States. By submitting your personal information, you consent to its
transfer to the United States and to its storage, processing, and use there in accordance with this Privacy Policy.
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11. EU RESIDENTS & GENERAL DATA PROTECTION REGULATION INFORMATION
In the event that the General Data Protection Regulation “GDPR” (a privacy law applicable to consumers residing in the
European Economic Union) is applicable to a specific transaction and/or a specific consumer, any such consumer has the
below rights.
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(A) RIGHT OF ACCESS
Our consumer applications are hosted by servers in the United States. If you are located outside of the United States,
your personal information may be transferred to the United States. By submitting your personal information, you
consent to its transfer to the United States and to its storage, processing, and use there in accordance with this
Privacy Policy.
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(B) RIGHT TO CORRECT OR UPDATE
You have the right to correct or update inaccurate Personal Information about you.
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(C) RIGHT TO RESTRICT PROCESSING
Under certain circumstances, you have the right to restrict the processing of your Personal Information. In such
instances, your Personal Information may only be processed by us for limited purposes.
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(D) RIGHT TO OBJECT
Under certain circumstances, you have the right to object to the use or processing of your Personal Information
where we no longer have a legitimate or legal need to process it; to object to your Personal Information being
processed for direct marketing purposes; and object to automated decision making (including profiling) where the
decision would have a legal or similarly significant impact on you.
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(E) RIGHT TO DATA PORTABILITY
Under certain circumstances, you have a right to receive a copy of your Personal Information, which you have
provided to us, in a machine-readable format and the right to transmit that Personal Information for use in another
party’s service.
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(F) RIGHT TO BE FORGOTTEN
Under certain circumstances, you have the right to request that your Personal Information be erased. Some Personal
Information may be in backup archives and/or must be retained for legal or compliance reasons.
To make any of these requests, please follow the instructions outlined in Section 7. We may require that you verify your
identity to the exercise of any of these rights. Under certain circumstances, and in the event of a data breach involving your
Personal Information that is likely to result in a risk to your rights and freedoms, we are required to notify the applicable
supervisory authority within 72 hours after becoming aware of such a breach.
If you have been referred to our Company by a third party corporate client or a relocation services company, our Company
is acting as a “Data Processor” under the direction of such corporate client or relocation services company, which are
deemed “Data Controllers” under GDPR. The Data Controller is responsible for telling our company how your Personal
Information should be used or processed in those specific transactions.